The Personal Identification Number (PIN) of your SIM Card is a secret number of four digits, which is used to activate the SIM card.
Your Unique PIN will be printed on the SIM Card Holder.
PIN Unblock Key (PUK) is required when an incorrect PIN Number has been entered three times, the PIN will become blocked. The PUK allows the SIM PIN to be reset.
The PUK Number is printed on your SIM Card Holder
The Standard SIM should be inserted in your device
No. Paratus currently only offers data services
No. Unused MB will not be carried over to the next billing cycle, “Use it or lose it”. Pre-Paid Data is valid for 30 days from Top Up date
Damaged SIM cards will need to be replaced with the same MSISDN number, after paying a replacement fee. Visit the nearest Paratus Shop with a Copy of your ID to confirm ownership. If the SIM card is registered to a company – they will need to have an authorisation letter from the company as well as a copy of the requestors ID?
Please contact our call centre to disable your SIM card to avoid data loss, and visit in store for replacement SIM card.
N$20.00 incl Vat. This does not cover the device – a replacement device will need to be purchased
You Can Phone the Call Centre at 083-LTE or 083 583
LTE services are currently available in Windhoek only within coverage areas.
Access the Paratus portal to purchase Out of Bundle data, as well as from the Paratus retail outlet at the Grove Mall or Katiti Vendor
Yes, the Portal is free and connection will be granted
No, we only offer 4G LTE Services
Roaming is not applicable to the Paratus SIM card